FAQ

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Getting started

How do I navigate through the Greenzeen platform?

The Greenzeen platform is user-friendly with a clean interface. The main navigation bar at the top provides access to all major sections. We are working on creating a detailed walkthrough in our Help Center which is under construction.

How can I customize my Greenzeen account settings?

You can customize your account settings from your Account Dashboard. Here, you can update your profile information, manage your subscriptions, and adjust your preferences.

How can I reach out for support during my initial setup on Greenzeen?

For any support during your initial setup, feel free to contact our Support Team by mailing support@greenzeen.io. We're here to assist you!

Where can I learn about the carbon-neutral aspect of using Greenzeen?

Learn about our sustainability initiatives and how we offset carbon emissions on the Sustainability section of our website.

What are the key features of Greenzeen that I should know about?

Greenzeen offers features like easy publication creation, real-time analytics, and carbon-neutral publishing. Explore the Features section on our website to learn more.

Is there a community or forum for Greenzeen users?

While we are working on establishing a community forum, you can currently connect with other Greenzeen users and our team through our social media channels.

What are the system requirements for using Greenzeen?

Greenzeen is designed to be accessible on modern web browsers. Ensure you have an updated browser and a stable internet connection for the best experience.

How can I create an account on Greenzeen?

Creating an account on Greenzeen is straightforward. Just click on the "Sign Up" button on our homepage, fill in the required details, and follow the on-screen instructions to complete the registration process.

What is Greenzeen and how does it empower sustainable online publishing?

Greenzeen is an online publication tool that allows users to create responsive, dynamic, measurable, and on-brand publications like reports, annual reports, and magazines, all while being carbon-neutral. Our platform offsets the CO2 produced by data traffic by planting trees, embodying our tagline 'sustainable online publishing'.

Where can I find tutorials or guides to kickstart my journey with Greenzeen?

We are currently working on creating a Help Center featuring tutorials. Additionally, you can check out our Blog for tips, tricks, and insights on making the most out of Greenzeen.

Managing your account

How do I upgrade or downgrade my subscription plan?

To upgrade or downgrade your subscription plan, navigate to the "Subscription" tab in your "My Organization" section, and choose the plan that suits your needs.

Where can I view my billing history and download invoices?

You can view your billing history and download invoices from the "Billing" tab in your "My Organization" section.

How do I configure notification settings on Greenzeen?

Currently, this is not possible yet, but we heard you and are working on a "Notifications" tab in the "My Profile" section.

Can I add additional users to my account?

Yes, you can add additional users to your account from the "User Management" tab within your "Account Settings". If you’re on a Professional plan, you might want to consider upgrading your subscription to a Business plan first.

How can I update my organization information on Greenzeen?

If you are the admin for the account, you can update your profile information by navigating to the "My Organization" section after logging into your Greenzeen account.

How can I update my profile information on Greenzeen?

You can update your profile information by navigating to the "My Profile" section after logging into your Greenzeen account.

Is there a way to track my publication analytics within my account?

Absolutely! Simply connect your Google Analytics account to your Greenzeen account in the “My Organization” section to start tracking. This allows you to track your publication analytics directly within your Google Analytics account.

How do I change my password?

To change your password, log into your Greenzeen account, go to "My Profile", and simply click "Reset Password".

What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

Plans and pricing

How is billing handled on Greenzeen?

Billing is handled on a monthly or annual basis, depending on the plan chosen. All billing details can be managed from the "Billing" tab in your Account Settings.

What forms of payment does Greenzeen accept?

Greenzeen accepts practically all forms of payment including credit cards, debit cards, and bank transfers.

Do you offer any discounts for non-profit organizations or educational institutions?

Yes, we offer special pricing for non-profit organizations and educational institutions. Please reach out to our support team at support@greenzeen.io for more details.

Is there any contract or am I able to cancel anytime?

Greenzeen offers flexible subscriptions with no long-term contracts. You can cancel your subscription anytime from your Account Settings.

Is there a free trial available?

Yes, we offer a 30-day free trial for new users to explore Greenzeen's features. You can start your free trial from our Pricing page.

Can I change my plan later?

Absolutely! You can upgrade or downgrade your plan anytime from the "Subscription" tab of your ‘My Organization’ section.

How do I subscribe to a Greenzeen plan?

To subscribe to a Greenzeen plan, simply select your desired plan on our Pricing page and follow the on-screen instructions.

What different plans does Greenzeen offer?

Greenzeen offers a variety of plans to cater to different user needs. You can view the details of each plan on our Pricing page.

How do the features vary across different plans?

The features vary based on the plan chosen, with higher-tier plans offering additional functionalities. The comparison of features across different plans can be found on our Pricing page.

Payment and Billing

What types of payment methods are accepted on Greenzeen?

Greenzeen accepts almost all payment methods including credit cards, debit cards, bank debits, bank transfers, and mobile wallets from around the world​​.

Can I set up auto-pay for my subscription?

Yes, you can set up auto-pay for your subscription. Once your payment method is added, your subscription will be automatically renewed at the end of each billing cycle.

Are there any additional fees associated with my subscription?

There are no additional fees associated with your subscription.

What happens if my payment fails?

In case of a payment failure, the first step is to attempt to charge your payment method again. If this fails, you will receive a notification from Greenzeen, and you may need to update your payment method or contact your bank for more information.

How do I cancel my subscription?

To cancel your subscription, navigate to the "Subscription" tab in your Account Settings and follow the instructions for cancellation.

How do I update my billing information?

Updating your billing information is simple. Go to the "Billing" tab in your Account Settings, and follow the prompts to update your payment method or billing address.

How do I view my billing history and download invoices?

You can view your billing history and download invoices from the "Billing" tab in your Account Settings. Stripe generates invoices for each billing cycle, which are accessible within your Greenzeen account​​.

How is my payment information kept secure on Greenzeen?

Your payment information is securely handled by Stripe, which employs robust encryption and security protocols to ensure the safety of your financial data.

How do I add a payment method to my Greenzeen account?

To add a payment method, navigate to the "Billing" tab in your Account Settings, click on "Add Payment Method," and follow the instructions to securely add your credit card, debit card, or bank account details.

Integrations

What data can I track with the Google Analytics integration?

With the Google Analytics integration, you can track various metrics related to your publications including page views, user engagement, and traffic sources, among others.

Is the Google Analytics integration available on all plans?

Yes, the Google Analytics integration is available on all Greenzeen plans to help you monitor and analyze your publication's performance.

Are there any other integrations available?

Currently, Google Analytics is the sole integration available on Greenzeen. However, we are working on incorporating more integrations to enhance your experience on our platform.

How can I integrate Google Analytics with my Greenzeen account?

Simply go to the "My Organization" section in your Greenzeen account, and follow the prompts to connect your Google Analytics account. This will allow you to track your publication analytics directly within your Google Analytics account.

Settings and Customizations

How can I add my organization’s branding to my publications?

Adding your organization’s branding is simple. Navigate to the "Brand Kit" tab in your dashboard, and upload your logo, select your brand fonts, and brand colors. Within a Brand Kit, you can even create easy-to-implement themes using all of your brand ingredients.

Can I schedule my publications to go live at a specific time?

For the moment, you can’t, but we have put it on our desired features list.

Is there a way to preview my publications before publishing?

Yes, Greenzeen provides a preview feature allowing you to review your publications and ensure they are perfect before publishing. We try to make the preview a close representation of the live version, so be aware that pages that are marked as ‘unpublished’ might not show up in your preview.

Can I create custom templates for my publications?

This is in the works; we are currently working on an easy-to-use templating system.

How do I manage user permissions within my Greenzeen account?

At the moment, we don't distinguish between different roles and access levels amongst your team members. However, it is only the person with admin-rights that can add and remove other team members.

Is it possible to have different themes for different publications?

Absolutely! Each publication can have its own unique Brand Kit or theme to cater to the content and audience it is designed for.

Can I set up custom domains for my publications?

Yes, you can set up custom domains for your publications to maintain brand consistency and professionalism. A custom domain would look like this: companyx.greenzeen.io

How can I customize the appearance of my publications on Greenzeen?

Greenzeen offers a range of customization options to ensure your publications reflect your brand's style and corporate identity. You can customize the appearance by creating your own Brand Kits and by implementing your brand's logo, fonts, and colors.

Sustainability

Where can I learn more about Greenzeen's sustainability vision?

For a comprehensive understanding of our sustainability vision, you can read the Greenzeen Manifesto where we share our commitment to a more sustainable and eco-conscious future​​.

How can I stay updated on Greenzeen's sustainability initiatives and impact?

Updates on our sustainability impact can be found on our Sustainability page, as well as in our regular sustainability reports shared with our user community.

Can I contribute further to Greenzeen's sustainability initiatives?

Absolutely! We welcome and appreciate any contributions towards our sustainability initiatives. Please reach out to our support team to discuss how you can get involved.

Are there any partnerships or certifications that Greenzeen has acquired for its sustainability efforts?

Greenzeen is continuously working towards forming partnerships and acquiring certifications to bolster our sustainability efforts. Stay tuned for updates on our Sustainability page.

Is there a way to showcase my publication’s carbon-neutral status to my readers?

Currently there isn’t, but we are working on the option to place a carbon-neutral badge on your publications from the "Sustainability Settings" in your account, showcasing your commitment to eco-friendly publishing to your readers.

How can I track the impact of my publications on the environment?

We are working on providing a sustainability report within your account dashboard, where you can track the carbon offsetting impact of your publications.

Are there any additional steps I can take to make my publications more eco-friendly?

Beyond utilizing Greenzeen’s carbon-neutral platform, you could consider digital-only publications to reduce paper usage, share eco-friendly tips with your readers within your publications, and raise awareness on the topic of online carbon footprints.

How are the trees planted for carbon offsetting maintained?

The trees planted for carbon offsetting are part of our food forest initiative. They are maintained by an experienced forest ranger to ensure they thrive and contribute to carbon absorption.

How does Greenzeen optimize images to reduce data traffic?

Greenzeen employs image optimization techniques to compress and optimize any images uploaded to the platform. This process reduces the file size of images without compromising on quality, which in turn lowers data traffic, making your publications load faster and consume less bandwidth. Additionally, this practice aligns with our sustainability efforts to minimize the environmental impact of data transmission.

Where can I learn more about Greenzeen's sustainability initiatives?

You can learn more about our sustainability initiatives on our Sustainability page, where we detail our carbon offsetting measures and other eco-friendly practices.

How is the carbon offsetting calculated for my publications?

The carbon offsetting for your publications is calculated based on the data traffic generated. We plant trees to offset the CO2 emissions, making your online publishing endeavors carbon-neutral. Because these are still estimates we want to be on the safe side, so we currently overcompensate by planting one tree for each publication that goes live.

Are there other sustainability projects Greenzeen is involved in?

Yes, besides the Food Forest initiative, Greenzeen is exploring other CO2-absorbing projects like aquaponics, which combines algae and fish to act as a powerful carbon sink. We are also researching sustainable projects in collaboration with the University of Twente to reduce our environmental footprint further​​.

How does Greenzeen compensate for CO2 emissions?

Greenzeen compensates for CO2 emissions through our Food Forest initiative, where we transform former farmland into a thriving ecosystem by planting trees. This initiative compensates for the data we generate, with a milestone of planting 250 trees during our first event​​.

How does Greenzeen contribute to sustainability?

Greenzeen is committed to sustainable online publishing by offsetting the CO2 emissions produced by data traffic. We achieve carbon neutrality by planting trees, which is reflected in our tagline 'sustainable online publishing'. We are also actively raising awareness on the topic of online carbon footprints and the fact data traffic is becoming more and more of an environmental issue.

Support

Is there a community forum for Greenzeen users?

While we currently do not have a community forum, we are exploring the possibility of creating a space for Greenzeen users to interact, share experiences, and learn from each other.

Can I schedule a training or onboarding session with Greenzeen support?

Currently we offer training sessions and onboarding sessions with our support team to all of our users with an Enterprise plan to help you and your team get acquainted with Greenzeen’s features and capabilities.

What should I do if I can't access my Greenzeen account?

If you're unable to access your Greenzeen account, please contact us through support@greenzeen.io, and we'll assist you in resolving the issue.

How do I suggest a feature or improvement for Greenzeen?

You can submit your suggestions to our support team at support@greenzeen.io

What is the typical response time from Greenzeen support?

Our support team strives to respond to all inquiries within 24 hours. However, response times may vary depending on the volume of requests.

Is there a knowledge base or help center I can refer to?

Currently there isn’t, but we are working on creating one by collecting feedback from our users.

How do I report a bug or technical issue?

If you encounter a bug or technical issue, please report it via support@greenzeen.io. Our team will investigate and work to resolve the issue promptly.

How can I reach Greenzeen support?

You can reach Greenzeen support by sending an email to support@greenzeen.io

Product updates and Roadmap

How does Greenzeen prioritize features on the roadmap?

Features on the roadmap are prioritized based on user feedback, the impact on user experience and user value, and alignment with Greenzeen's mission of sustainable online publishing.

What is Greenzeen's long-term vision for product development?

Greenzeen's long-term vision is to continuously innovate and evolve our platform to meet the growing needs of our users while staying committed to our sustainability goals. We aim to provide a robust, user-friendly online publishing platform that empowers users to create dynamic, measurable, and eco-friendly publications.

Will users be notified of major updates or changes to Greenzeen?

Yes, we notify users of major updates or changes through our newsletter and announcements on our social media channels and website.

Where can I find release notes for Greenzeen updates?

Release notes for Greenzeen updates can be found in the "Updates" section on our website, where we provide details on new features, improvements, and bug fixes.

Is there a beta program for users to try new features before they are released?

Yes, we have a beta program that allows users to try out new features before they are released to all users. Our beta program is currently at capacity, but feel free to put yourself on the waiting list by mailing us at support@greenzeen.io

Can users suggest features or improvements?

Absolutely! We value user feedback and encourage our users to suggest features or improvements by mailing us at support@greenzeen.io

How are new features decided and developed?

New features are decided based on user feedback, market research, and our vision for making Greenzeen a comprehensive and sustainable online publishing platform. We follow a user-centric approach in our development process to ensure we're meeting the needs of our users.

How often is Greenzeen updated with new features or improvements?

We continuously work to improve Greenzeen and regularly roll out updates. The frequency of these updates may vary, but we aim to provide new features and improvements on a monthly basis.

Where can I find Greenzeen's product roadmap?

Our roadmap is nowhere to be found. As we follow an agile user-centric approach to determine which new features to develop next, the customer feedback and market research are leading making it pretty difficult to have a concrete roadmap. We are working on a list of requested features so you know what is in the pipeline.

How can I stay updated on Greenzeen's product updates?

Stay updated on Greenzeen's product updates by subscribing to our newsletter, following us on our social media channels, or checking the "Updates" section on our website.

How can I stay updated on Greenzeen's updates and new features?

Stay updated on Greenzeen's updates and new features by subscribing to our newsletter and following us on our social media channels.

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