The Greenzeen platform is user-friendly with a clean interface. The main navigation bar at the top provides access to all major sections. We are working on creating a detailed walkthrough in our Help Center which is under construction.

You can customize your account settings from your Account Dashboard. Here, you can update your profile information, manage your subscriptions, and adjust your preferences.

For any support during your initial setup, feel free to contact our Support Team by mailing support@greenzeen.io. We're here to assist you!

Learn about our sustainability initiatives and how we offset carbon emissions on the Sustainability section of our website.

Greenzeen offers features like easy publication creation, real-time analytics, and carbon-neutral publishing. Explore the Features section on our website to learn more.

While we are working on establishing a community forum, you can currently connect with other Greenzeen users and our team through our social media channels.

Greenzeen is designed to be accessible on modern web browsers. Ensure you have an updated browser and a stable internet connection for the best experience.

Creating an account on Greenzeen is straightforward. Just click on the "Free Trial" button on our homepage, fill in the required details, and follow the on-screen instructions to complete the registration process.

Greenzeen is an online publication tool that allows users to create responsive, dynamic, measurable, and on-brand publications like reports, annual reports, and magazines, all while being carbon-neutral. Our platform offsets the CO2 produced by data traffic by planting trees, embodying our tagline 'sustainable online publishing'.

We are currently working on creating a Help Center featuring tutorials. Additionally, you can check out our Blog for tips, tricks, and insights on making the most out of Greenzeen.

Billing is handled on a monthly or annual basis, depending on the plan chosen. All billing details can be managed from the "Billing" tab in your Account Settings.

Greenzeen accepts practically all forms of payment including credit cards, debit cards, and bank transfers.

Yes, we offer special pricing for non-profit organizations and educational institutions. Please reach out to our support team at support@greenzeen.io for more details.

Greenzeen offers flexible subscriptions with no long-term contracts. You can cancel your subscription anytime from your Account Settings.

Yes, we offer a 30-day free trial for new users to explore Greenzeen's features. You can start your free trial from our Pricing page.

Absolutely! You can upgrade or downgrade your plan anytime from the "Subscription" tab of your ‘My Organization’ section.

To subscribe to a Greenzeen plan, simply select your desired plan on our Pricing page and follow the on-screen instructions.

Greenzeen offers a variety of plans to cater to different user needs. You can view the details of each plan on our Pricing page.

The features vary based on the plan chosen, with higher-tier plans offering additional functionalities. The comparison of features across different plans can be found on our Pricing page.

Greenzeen accepts almost all payment methods including credit cards, debit cards, bank debits, bank transfers, and mobile wallets from around the world​​.

Yes, you can set up auto-pay for your subscription. Once your payment method is added, your subscription will be automatically renewed at the end of each billing cycle.

There are no additional fees associated with your subscription.

In case of a payment failure, the first step is to attempt to charge your payment method again. If this fails, you will receive a notification from Greenzeen, and you may need to update your payment method or contact your bank for more information.

To cancel your subscription, navigate to the "Subscription" tab in your Account Settings and follow the instructions for cancellation.

Updating your billing information is simple. Go to the "Billing" tab in your Account Settings, and follow the prompts to update your payment method or billing address.

You can view your billing history and download invoices from the "Billing" tab in your Account Settings. Stripe generates invoices for each billing cycle, which are accessible within your Greenzeen account​​.

Your payment information is securely handled by Stripe, which employs robust encryption and security protocols to ensure the safety of your financial data.

To add a payment method, navigate to the "Billing" tab in your Account Settings, click on "Add Payment Method," and follow the instructions to securely add your credit card, debit card, or bank account details.

With the Google Analytics integration, you can track various metrics related to your publications including page views, user engagement, and traffic sources, among others.

Yes, the Google Analytics integration is available on all Greenzeen plans to help you monitor and analyze your publication's performance.

Currently, Google Analytics is the sole integration available on Greenzeen. However, we are working on incorporating more integrations to enhance your experience on our platform.

Simply go to the "My Organization" section in your Greenzeen account, and follow the prompts to connect your Google Analytics account. This will allow you to track your publication analytics directly within your Google Analytics account.

Adding your organization’s branding is simple. Navigate to the "Brand Kit" tab in your dashboard, and upload your logo, select your brand fonts, and brand colors. Within a Brand Kit, you can even create easy-to-implement themes using all of your brand ingredients.

For the moment, you can’t, but we have put it on our desired features list.

Yes, Greenzeen provides a preview feature allowing you to review your publications and ensure they are perfect before publishing. We try to make the preview a close representation of the live version, so be aware that pages that are marked as ‘unpublished’ might not show up in your preview.

This is in the works; we are currently working on an easy-to-use templating system.

At the moment, we don't distinguish between different roles and access levels amongst your team members. However, it is only the person with admin-rights that can add and remove other team members.

Absolutely! Each publication can have its own unique Brand Kit or theme to cater to the content and audience it is designed for.

Yes, you can set up custom domains for your publications to maintain brand consistency and professionalism. A custom domain would look like this: companyx.greenzeen.io

Greenzeen offers a range of customization options to ensure your publications reflect your brand's style and corporate identity. You can customize the appearance by creating your own Brand Kits and by implementing your brand's logo, fonts, and colors.

While we currently do not have a community forum, we are exploring the possibility of creating a space for Greenzeen users to interact, share experiences, and learn from each other.

Currently we offer training sessions and onboarding sessions with our support team to all of our users with an Enterprise plan to help you and your team get acquainted with Greenzeen’s features and capabilities.

If you're unable to access your Greenzeen account, please contact us through support@greenzeen.io, and we'll assist you in resolving the issue.

You can submit your suggestions to our support team at support@greenzeen.io

Our support team strives to respond to all inquiries within 24 hours. However, response times may vary depending on the volume of requests.

Currently there isn’t, but we are working on creating one by collecting feedback from our users.

If you encounter a bug or technical issue, please report it via support@greenzeen.io. Our team will investigate and work to resolve the issue promptly.

You can reach Greenzeen support by sending an email to support@greenzeen.io

Features on the roadmap are prioritized based on user feedback, the impact on user experience and user value, and alignment with Greenzeen's mission of sustainable online publishing.

Greenzeen's long-term vision is to continuously innovate and evolve our platform to meet the growing needs of our users while staying committed to our sustainability goals. We aim to provide a robust, user-friendly online publishing platform that empowers users to create dynamic, measurable, and eco-friendly publications.

Yes, we notify users of major updates or changes through our newsletter and announcements on our social media channels and website.

Release notes for Greenzeen updates can be found in the "Updates" section on our website, where we provide details on new features, improvements, and bug fixes.

Yes, we have a beta program that allows users to try out new features before they are released to all users. Our beta program is currently at capacity, but feel free to put yourself on the waiting list by mailing us at support@greenzeen.io

Absolutely! We value user feedback and encourage our users to suggest features or improvements by mailing us at support@greenzeen.io

New features are decided based on user feedback, market research, and our vision for making Greenzeen a comprehensive and sustainable online publishing platform. We follow a user-centric approach in our development process to ensure we're meeting the needs of our users.

We continuously work to improve Greenzeen and regularly roll out updates. The frequency of these updates may vary, but we aim to provide new features and improvements on a monthly basis.

Our roadmap is nowhere to be found. As we follow an agile user-centric approach to determine which new features to develop next, the customer feedback and market research are leading making it pretty difficult to have a concrete roadmap. We are working on a list of requested features so you know what is in the pipeline.

Stay updated on Greenzeen's product updates by subscribing to our newsletter, following us on our social media channels, or checking the "Updates" section on our website.

Stay updated on Greenzeen's updates and new features by subscribing to our newsletter and following us on our social media channels.